Useful answers to questions about property transactions and estate agents’ services frequently asked by consumers.Useful answers to questions about property transactions and estate agents’ services frequently asked by consumers.
It is difficult to say categorically under what circumstances an agent has failed to fulfil his duties as set out in the estate agency agreement or has not delivered what he promised. You should seek legal advice on such matters. Commission disputes between consumers and estate agents are commercial in nature. Both sides can take civil action to resolve them or refer such disputes to the EAA for a binding decision under section 49 of the Estate Agents Ordinance.
In other words, even if you purchase the property direct from the landlord, as long as the purchase is made during the validity period of the agreement, you are legally obliged to pay commission to your appointed estate agent.