Step 3: Carefully review the property information

According to paragraph 3.5.1 of the Code of Ethics issued by the EAA, estate agents and salespersons shall, in fulfilling their duties, exercise due care and due diligence. Thus, licensees must take all reasonable steps to verify the accuracy of the information provided.

When providing transaction information, sales figures or sales performance of a development, estate agents should base on the same information from the register maintained by the vendor of the development which contains information of the transactions for the development.

Estate agents should ensure that the sales brochure and price lists they provide to prospective purchasers are the latest version. Otherwise, they must advise prospective purchasers to obtain and read the relevant information from the vendor’s sales office, or to refer to the designated website or the Sales of First-hand Residential Properties Electronic Platform.